Refund policy

To qualify for a return:

• The item must be unused, in its original condition, and securely packaged in the original wrapping and carton.

• Once your return is received and inspected at the warehouse, a refund will be issued to your original payment method.

 

3. Cancellation & Refund Processing Policy

          Pre-Production Cancellation Window

• Cancellations may be requested within 24 hours of successful payment, only if shipping processes has not yet commenced.

            


4. Fees & Costs

• 20% restocking fee applies on all returns (deducted from the refund).

• Return shipping costs are the customer’s responsibility and are non-refundable.

• Customers are recommended to use tracked shipping for returns —Marivelle Atelier is not responsible for items lost in transit.

 

5. Non-Returnable Situations

• Items that have been assembled, used, damaged, or altered in any way cannot be accepted for return.

• Custom or special-order items are non-returnable unless they arrive defective.

6. How to Request a Return or Exchange

• Email your return or exchange request to: marivellesofa@gmail.com or contact through the website. 

 

7. Customer Commitment

• Marivelle Atelier emphasises delivering comfort, value, and peace of mind from their factory to your home.